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Posted: Monday, December 11, 2017 12:10 AM

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Department Information
System Online Applications WILL NOT Be Accepted. Please Follow The Instruction Under Supplemental Information To Apply.

Colorado's Office of the State Public Defender (OSPD) maintains a reputation as one of the top organizations in the nation specializing in the delivery of indigent criminal defense representation. It operates as an independent agency within the Judicial Branch of Colorado State Government with approximately 800 dedicated and zealous individuals assigned to twenty-one Regional Trial Offices across the state, an Appellate Division, and a centralized Administrative Office.

Mission:
The mission of the Office of the State Public Defender is to defend and protect the rights,
liberties, and dignity of those accused of crimes who cannot afford to retain counsel. We do so by providing constitutionally and statutorily mandated representation that is effective, zealous, inspired and compassionate.

Our desire is to hire professionals who consistently demonstrate integrity, embrace change and improvement, have a dedication to public service, and who will work to continually raise the bar of the OSPD's performance.

Description of Job
Full time entry level Administrative Support Assistant position available in the Steamboat Springs Public Defender's Office. Individual must have strong customer service skills and be patient with and supportive of indigent people charged with crimes. Working environment is fast-paced and has a high volume of telephone calls, clientele, and interruptions. Ability to multitask and work independently is a must.

Prior clerical experience and Bilingual Spanish preferred but not required.

GENERAL STATEMENT OF DUTIES

Performs routine clerical duties following established office procedures. There is some variety
in the performance of assigned work procedures. Assignments may include a combination of
clerical and receptionist functions. Provides routine administrative and clerical support to
clients, administrative staff, attorneys and investigators, under the direct supervision of the
Office Manager and Supervising and Managing Attorneys. Successfully participates in training,
and consistently acquires experience and expertise in office and court processes, case file
management techniques, ethical procedures, and client service principles.

PRIMARY DUTIES AND RESPONSIBILITIES OF THE POSITION

Exhibits the ability to quickly retain information in a fast paced environment.
Completes and processes assignments in an accurate and timely manner.
Handles office reception area in a professional, courteous, and compassionate manner.
Greets and assists incoming clients, other agency personnel, and coworkers.
Answers busy telephones in a professional and courteous manner, assisting callers to the best of ability. This involves learning a phone system with multiple lines and voice mail, screening calls, taking messages, greeting clients and referring people to the appropriate person and/or agency.
Learns and operates current case management database system promptly. This may include opening, closing and updating client files in the system.
Understands and implements eligibility guidelines and procedures. Assists clients in completing applications to obtain a public defender and processes those applications according to state and regional office policy.
Processes mail according to office policy.
Understands the closed file policy and organization of closed file room.
Operates office equipment such as copiers, fax machines, personal computers or similar keyboards, sorters, printers, etc.
Performs "court run" activities (e.g. preparing, sorting, and distributing documents to appropriate personnel and/or agencies). Requires a valid driver's license and a personal vehicle to go to the courthouse, post office, or other agencies.
Calendars tasks for attorneys and office as assigned.
Multitasks as needed (e.g. answering phones, processing paperwork, and making copies).
Attends meetings and training as required
Performs other duties as assigned.
Minimum Qualifications, Substitutions, Conditions of Employment & Appeal Rights
MINIMAL EDUCATIONAL / PROFESSIONAL QUALIFICATIONS

Graduation from high school or equivalent required.
No prior experience required.
Knowledge of standard office computer programs such as word processing, web-based search programs, and basic spreadsheet programs a plus but not required.
Strong preference for bilingual ability in English and Spanish.
Ability to professionally handle high volume of incoming telephone calls and walk-ins.
Strong data entry skills.

PHYSICAL DEMANDS

While performing the duties of this job, the employee is regularly required to talk or hear. The
employee frequently is required to walk? sit? use hands and fingers and reach with hands and
arms. The employee is occasionally required to stand. The employee must occasionally lift
and/or move up to 10 pounds. Specific vision abilities required by this job include close vision,
color vision, depth perception, and ability to adjust focus.

WORK ENVIRONMENT

It is frequently subject to interruptions, and multiple calls and inquiries. The noise level in the
work environment is usually moderate. Occasionally, handles emergency or crisis situations.

Supplemental Information
HOW TO APPLY

Submit résumé and cover letter to:
Agency: Steamboat Springs Public Defender's Office
Address: 1955 Bridge Lane, Suite 2100
City/State/Zip: Steamboat Springs, CO 80487
Email: steamboat.pubdef@coloradodefenders.us

• Location: Denver, Steamboat Springs

• Post ID: 47842112 denver
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