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Posted: Wednesday, May 10, 2017 3:17 PM


Job ID:
Oldcastle BuildingEnvelope(R), a division of Oldcastle, is the leading supplier of products specified to close the building envelope. They include: custom:engineered curtain wall and window wall, architectural windows, storefront systems, doors, skylights and architectural glass.
Job Summary
Oldcastle BuildingEnvelope(R)is seeking a full:time entry:level Customer Service Representative for our Denver, COlocation. This position involvesservingcustomers by providing product and service information, resolving product and service problems,processing orders, and servingas an ambassador (customer advocate) between the customer and the company.
Essential Duties and Responsibilities
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Maintain broad knowledge of clients, products, and services of the organization
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Document customer interactions and transactions
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Accurately process phoned, faxed, and e:mailed quotes and orders in accordance with cut off times and other time constraints that may exist
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Data entry of fax, email, and phoneorders for production
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Coordinate between sales and production to meet customer deadlines
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Communicate and keepcustomers informedregarding quotes, pricing, order status, pro:active sales, delivery status, technical information, production capabilities, and general return information
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Resolveproduct or service problems by clarifying customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment,and following up to ensure resolution
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Answer telephone promptly and transfer callers to appropriate departments
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Greet customers in a courteous, friendly, and professional manner through written and verbal communication
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Provide assistance to all co:workers when needed
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Regular and predictable attendance, the ability to safely performtasks, and adherence to all safety policies and procedures are essential functions of the job
Requirements
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Education normally obtained through a High School Diploma or GED
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Good English written and verbal communication skills
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Bilingual Spanish a plus
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Organized, self:starter with the ability to prioritize workload in a fast:paced office environment
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Ability to work in a team environment
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Must have computer experience andable to enter data and type numberson a 10:key with accuracy
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A minimum of 3years previous customer service experience, glass industry preferred
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skills and/or abilities required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties of the job.
Additional Information
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Only online applications will be accepted
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When applying, please provide full employment history
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Pre:employment background screening will be conducted on qualified applicants after acceptance of job offer
What Oldcastle Offers You
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Highly competitive base pay
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Comprehensive medical, dental and disability benefits programs
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Group retirement savings program
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Health and wellness programs
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A culture that values opportunity for growth, development, and internal promotion
About Oldcastle
Oldcastle has a long and proud heritage as one of North America's largest corporations. We are a proud reflection of the hundreds of family businesses, local and regional companies and mid to large sized enterprises that together form the Oldcastle family. Oldcastle operates with a decentralized, diversified structure, letting you work in a small company environment while having the career opportunities of a large enterprise.

Source: https://www.tiptopjob.com/jobs/66951643_job.asp?source=backpage


• Location: Denver

• Post ID: 36867783 denver
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