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Posted: Tuesday, March 20, 2018 6:38 PM

Northrop Grumman Mission Systems is seeking a Computer Operations Analyst 1 to provide 24x7 support a program located in Aurora, Colorado.
Responsibilities include:
  • Provides 24x7 Tier-1 direct support for detection, isolation, and resolution of ground segment problems.
  • Serves as first responder for all site issues, requiring a broad level of knowledge of high priority systems across a multi-location enterprise.
  • Performs Tier 1 level monitoring, recognition, evaluation, and correction of system and network problems.
  • Support personnel will interface with external sites and/or system operators as required for real-time detection, isolation, and resolution of problems, and serve as backup support to engineering crew.
  • Documents problems in logging and discrepancy reporting tools.
  • Collects data describing the environment at the time of the failure.
  • Serves as a single point of contact for monitoring and troubleshooting capability.
  • Escalates problems to Tier 2 level as required, perform call-ins as necessary.
  • Coordinates with any required resources across the enterprise to resolve operational issues.
  • Works with other 24x7 engineering crew across multiple locations providing enterprise level maintenance support, with high customer visibility into all actions and response.

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• Location: Denver

• Post ID: 52640827 denver is an interactive computer service that enables access by multiple users and should not be treated as the publisher or speaker of any information provided by another information content provider. © 2018