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Posted: Monday, March 13, 2017 4:29 PM

Position Summary Working with a team, provide workbench, desk-side and remote PC support services for over 1500 users around the nation. This includes technical support for over 200 users located at the company's Henderson, CO office and for satellite offices and construction jobsites around the state. This position also covers some smart-phone, tablet, and wireless broadband service support. This position will start as a temporary contract role and will transition to full-time after 90 days pending a successful performance review. Duties/Responsibilities * Provide 1st and 2nd level PC, peripheral and software support services within small and medium office environments with some at active construction jobsites - includes configuration, installation, troubleshooting, and maintenance (IMAC) * Respond to assignments and document progress and resolution within the company service request ticketing and tracking system * Keep abreast of new trends and emerging technologies in the IT industry * Train people in the use of company systems * Learn the various computing and data needs of our company, managers, and users in efforts to reduce computing frustrations, ensure data security, and drive productivity * Learn and adhere to company safety standards (particularly during construction jobsite visits) * Some state-wide (Colorado) and national traveling required * Understand and comply with the Company's Code of Business Conduct and Ethics and other industry-specific professional and ethical conduct standards, if applicable * Up to 15% Travel Personal Skills * Motivated to deliver a high degree of customer service * Ability to communicate in an effective and positive manner * Must be able to work independently and multi-task in a technically-evolving, multi-faceted environment * High problem solving and analytical abilities for diagnosis and repair * Ability to translate and explain computer issues to users in ways that make sense and apply to their daily business needs Education/Experience (Required) * 3-5 years of working experience in a service/help desk role or similar * A+ certification (alternative proof of experience may be considered) * Experience troubleshooting print and scan issues * 3 years of experience with Microsoft Windows operating systems (desktops and laptops) on a LAN/WLAN * Experience troubleshooting virus and malware infections Preferred * Network certification * Microsoft Certified Professional in supporting Windows 7 or higher * Experience working within Microsoft network environment * Experience with using Citrix client and PC imaging software * Basic troubleshooting skills for wireless broadband and experience using and supporting modern smart-phones and tablets (Android and Apple) Salary commensurate with experience. Apply at: If you require an accommodation to complete the online application, please call our Employment Hotline at 1-855-635-1321. MYR Group Inc. and its subsidiaries are Equal Opportunity Employer s. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. *MSJA


• Location: Denver, Henderson

• Post ID: 33646288 denver is an interactive computer service that enables access by multiple users and should not be treated as the publisher or speaker of any information provided by another information content provider. © 2017