Posted: Monday, March 5, 2018 11:25 PM
About IHS Markit
IHS Markit harnesses deep sources of information, analytics and expertise to forge solutions for the industries and markets that drive global economies. Our company partners with clients in business, finance and government to provide the unrivaled insights and perspectives that lead to well:informed, confident decisions. We call this The New Intelligence. IHS Markit serves more than 50,000 key customers in more than 140 countries, including 80 percent of the Fortune Global 500. We help decision makers apply higher:level thinking to daily tasks and strategic issues across a host of industries and disciplines including energy, finance, automotive, engineering, technology, maritime and trade, aerospace and defense, chemical, and economics and country risk.
Headquartered in London, IHS Markit (Nasdaq: INFO) is committed to sustainable, profitable growth.
Senior Service Manager
Senior Service Manager
IT Service Delivery Management
DepartmentIT Infrastructure and Operations
IHS Markit's IT division delivers a globally consistent operational model with consolidated toolsets and compliant processes in support of all IHS Markit products.
The IT division consists of over 600 IT professionals supporting over 12,000 users and a server estate of more than 20,000 Linux and Windows servers.
Support staff are based in 7 major locations (Denver, Dallas, London, Amsterdam, New Dehli, Bangalore and Malaysia) which allows IT to provide 'follow:the:sun' support to our product groups on a 24 x 7 basis. The IT division is organised on a Global, Regional and Local basis with the appropriate capabilities in each area to meet the business needs and drive the most efficient organisation.
The Service Delivery Manager (SDM) role will be aligned to one of IHS Markit's nine divisions. The successful candidate will be accountable for managing the delivery of IT's services to the allocated business line, including:
:Prioritising IT delivery priorities with the business and monitoring work:using methodologies such as Kanban.
:Ensuring IT driven initiatives, where input is needed from business lines, are prioritised along with business initiatives.
:The incumbent will assume overall ownership for the successful delivery of IT services to the business line, but will work with the Commercial Product Delivery and Support teams to ensure sufficient resources are assigned to meet project timelines and deliverables.
:Developing strong relationships with virtual teams;
:Act as a Major Incident Manager and escalation point for incidents;
:Partner with Engineering teams to facilitate a proactive IT/business engagement and transfer of knowledge with respect to IT/product roadmaps and plans.
:Client Service Management
:Serve as the primary point of contact for the Development teams into the IT division for infrastructure related Projects, Service Requests, Change Controls, etc.
:Partner with Development and Business to facilitate a proactive business/IT engagement and transfer of knowledge with respect to product/IT roadmaps and plans.Duties and accountabilities
:Champion team:working, re:use, knowledge sharing and promotes the support of the Global Operating Model;
:Works with IT Managers and department leads to ensure sufficient resources are assigned to meet project timelines and deliverables.
:Work closely with key business and development stakeholders, to understand and meet customer requirements.
:Planning coordinating and reporting on all aspects of Software Development or IT Infrastructure projects / programs from initiation to delivery.
:Creates complete process documentation including but not limited to flowcharts, work instructions,
• Location: Denver, Englewood
• Post ID: 52806662 denver