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Posted: Wednesday, March 7, 2018 2:34 AM

Desktop Support Analyst - Denver, CO


The Deskop analyst will be part of a team engaged in daily support, problem diagnosis and project work to both IT and the business. The analyst will work within the IT Infrastructure team using technology management tools to ensure the infrastructure environment provides a reliable and secure platform that is fit for business purpose.

  • Ensure support calls are resolved and users are informed of progress at agreed intervals.
  • Conduct user training on internal applications as required.
  • Provide coverage to the business from 09:00am - 6:00pm.
  • Maintain documentation and asset tracking information where appropriate.
  • Assumes additional duties as assigned.

Technical Skills & Qualifications:
  • 1/2 years Desktop Support experience supporting Microsoft Windows.
  • 1/2 years supporting mobile users in a corporate office environment.
  • Ability to identify, isolate and resolve IT problems / requests.
  • Microsoft Office 2010/Office 365.
  • Experience of configuring mobile devices e.g. iOS, Android and Blackberry.
  • Ability to use helpdesk management tools to log/monitor/close client problems/requests.
  • Understanding of Microsoft Active Directory.
  • Experience setting up and troubleshooting video conferencing endpoints.
  • Basic understanding of LAN technologies and protocols including TCPIP, Wireless, 802.1x
  • Ability to diagnose and repair PC and laptop hardware components.

Competencies Required:
  • Excellent interpersonal skills.
  • Highly motivated with a passion for technology and technical detail with a can-do attitude.
  • Organized individual who is a good communicator and can discuss technical subjects in layman terms.
  • Must have experience of high pressure, large scale, and complex system environments.
  • Experience of working in high-pressure environments.
  • Always maintains a professional manner and remains calm under pressure.
  • Self-motivated with the ability to learn 'on the fly'.
  • Initiative, willingness to seek and achieve improvements to processes and technology.
  • Ability to work as part of a team, circulate important information and contribute to team discussion.
  • Communication - provide updates to customers or IT Management that is clear, precise and understandable. Communicates and presents in a clear and compelling manner.
  • Good time management / planning - manages personal workload effectively, sets realistic and achievable targets and delivers those targets.
  • Sound problem solving and investigative skills.
  • Desire to follow best practice and development standards as agreed within IT.
  • Working Environment/Physical Activities.
  • PC usage up to 100% of the time.
  • Basic office equipment such as telephone, fax machine, copier, etc.
  • Mostly mobile work, some lifting, bending, and carrying equipment up to 50 pounds may be required.

If you or anyone you know is interested in this role, then please feel free to reach out directly to: Vidhi Kundalia at 720-###-#### or

Why Kelly ?

With Kelly, you'll have direct connections to leading IT organizations in the best companies around the globe-offering you the chance to work on some of today's most intriguing, innovative and high-visibility projects. In a field where change is the only constant, our connections and opportunities will help you take your career exactly where you want to go. We work with 95 of the Fortune 100 companies, and more than 9,000 IT hiring managers turn to us each year to access the best talent: people like you.

Last year we found 10,000 opportunities for IT professionals. Let us help advance your career today.

About Kelly Services

As a workforce advocate for over 70 years, we are proud to have a role in managing employment opportunities for more than one million workers around the globe. We employ 550,000 of these individuals directly with the remaining workers engaged through our talent supply chain network of supplier partners. Revenue in 2015 was $5.5 billion. Visit and connect with us on Facebook , LinkedIn and Twitter .

Kelly Services is an equal opportunity employer including, but not limited to, Minorities, Females, Individuals with Disabilities, Protected Veterans, Sexual Orientation, Gender Identity and is committed to employing a diverse workforce. Equal Employment Opportunity is The Law.

Associated topics: accumulate, analyse, analyst, customer service, customer service analyst, data, report, statistics, support analyst


• Location: Denver

• Post ID: 52852362 denver is an interactive computer service that enables access by multiple users and should not be treated as the publisher or speaker of any information provided by another information content provider. © 2018