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Posted: Tuesday, April 18, 2017 9:05 PM

Seeking a Clinic Manager to function in a strategic leadership position that will manage the overall operations of our new CareNow facility, ensuring a vision and strategy for future growth. The Clinic Manager also provides expertise to ensure all patients receive high quality, efficient care. We are seeking a great addition to the team who feels patient care is as important as we do. Position Summary:Clinical ManagerPlans, directs, organizes and takes ownership of the daily operations of the clinic. Demonstrates excellence in customer service and patient satisfaction. Ensures the clinic is safe, efficient and achieves clinic goals. Leads by example. We offer an excellent benefits package, competitive salary and growth opportunities. Join our team and share your skills and talents with the nation's largest private provider of healthcare services. The HCA HealthOne Physician Services Group (PSG) is the physician and practice management solution for the Hospital Corporation of America (HCA). PSG operates more than 800 practices, 78 urgent care clinics, and partners with HCA’s 165 hospitals to structure employed provider programs, professional service agreements, and joint ventures that offer the communities we serve high quality, cost effective care. We manage a collection of highly motivated healthcare professionals and innovative leaders who are committed to excellence in every aspect of their career. Duties include the following:Directs, supervises and coaches front office and clinical staff daily.Practices and adheres to the HCA Code of Conduct, Mission and Value Statements. Practices and adheres to the Urgent Care Services Mission and Value Statements.Treats patients, visitors, medical staff, colleagues and others with compassion and respect. Strives for excellent patient satisfaction scoresPlaces an emphasis on patient quality, convenience and customer serviceSupervises, orients, trains and cross trains clinic staff to ensure that all HCA, PSG and Urgent Care Service Line policies, established practices and standards are followedParticipates in the development and leads the execution of clinic goals and objectives in support of HCA, PSG and Urgent Care Service Line goals and objectives. Clearly communicates goals and objectives to employees. Supervises staff in accordance with Healthy Work Environment standards. Prepares and inputs employee status changes in HRIS (Lawson). Follows company policy for employee timekeeping, attendance tracking and absence management.Participates in all ordinary functions of management including interviewing and selection of clinic staff, disciplinary actions and performance evaluationsPursues opportunities for personal and professional growth. Identifies and mentors potential candidates for promotional opportunitiesAddresses individual or team performance deficiencies. Handles patient and visitor issues and complaints. Provides feedback and follow-up training to employees. Recognizes good performance.Implements programs, practices and leads teams designed to improve operations, staff retention and employee engagement.Creates a work schedule for all clinic positions including APPs based on clinic needs. Ensures adequate staffing at all times. Varies staffing levels as indicated by patient volume and efficiency standards. May be required to work alternate shifts and may be required to float to other clinic locations. May be required to work in a staff position to fill open shifts. Is On Call for clinic operations 24/7 unless responsibility is assumed by others during periods of approved absence. Participates in weekend call rotationMonitors patient flow to ensure clinic is operating efficiently at all times. Works with all clinic staff to ensure efforts are coordinated and that patients receive high quality care and services. Monitors wait times and seeks to reduce wait times as much as possible. Acts on information provided by Web Check-In and other technology as availableKeeps patient and visitors informed of clinic progress. Keeps clinic environment clean, orderly and in compliance with company policy and accrediting standards.Creates a physician-driven culture. Provides support as needed and requested to providers. Actively consults with providers to ensure optimal conditions in the provision of patient care. Oversees all clinic staff and activities to ensure the correct and timely provision of all services. Follows company established scripts and protocols including Patient Triage and Patient Call Backs.Has a working knowledge of all supervised positions and is cable of filling in as needed contingent on license and certification capability.Responsible for the upkeep of interior and exterior areas, signage and overall clinic appearance. Maintains key control and alarm codesWorks with company-selected vendors (cleaning, maintenance, equipment repair, etc.) to ensure contracted services are performed as expected. Ensures all cash management procedures are followedEnsures the occupational client’s preference card is followed and occupational procedures are adhered to. Works with Marketing to update and manage Preference Cards. Regularly communicates with primary accounts to ensure we are meeting the employer's needsConducts regular staff meetings and ensures that staff is kept informed of and documents review of information, polices, practices, memos and expectations. Provides staff with appropriate feedback, support and recognitionWorks closely with the Area Manager, Medical Staff, Front Desk Coordinator and all clinic staff to maintain smooth operations and high customer satisfactionMaintains confidentiality of patient, employee and proprietary business information. Understands and follows all company policies and practices regarding HIPAA. Monitors employees to ensure complianceMaintains an awareness and working knowledge of required and available reports, resources, systems, deadlines, data sources and other necessary information.Understands and follows company Compliance Program policies and procedures. Regularly reminds employees of program elements and importanceActively participates in the CQI Program and encourages participation of others. Seeks employee suggestions and involvement.Timely completes and maintains required certifications and mandatory trainingFollows all company policies pertaining to infection control and hand hygiene. Sets the example for employees.Follows OSHA regulations and all company policies pertaining to a safe and secure environment for patients and staff. Conducts required emergency drillsEnsures all Home Office Requests, medical records, information requests and filing are completed timely and routed appropriately.Is supportive of company-sponsored community activities and marketing programs. Works with Marketing to correctly implement and maintain marketing programsEnsures the clinic is opened and closed timely and according to established policy and procedureEnsures all incident occurrence reports are documented and handled timely and appropriatelyPrepares for and successfully completes clinic audits, reviews and surveys. Ensures staff compliance and active support.Attends all required management meetings and training in-servicesOversees the ordering, repair and correct use office equipment. Oversees the ordering of supplies and medication. Ensures the proper disposal of supplies.Performs routine office functions including copying, faxing, scanning, mailing, sorting and filing of patient and clinic materials as appropriateWithin 3 months of employment or promotion, must obtain and maintain Federal Breath Alcohol Screening Certification and Federal Drug Screening CertificationWithin 30 days of employment or promotion, must obtain and maintain state license (if required by the state) for Office Laboratory Assistant.Other required training includes: Annual Customer Service Training and Audio.Performs other duties as required

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• Location: Denver, Parker

• Post ID: 35248913 denver
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