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Posted: Wednesday, March 21, 2018 12:04 AM


Company Name: Professional Assist Corp

Compensation- $60,000 to $70,000 Annually
Benefits Offered- Life, 401K, Dental, Medical
Employment Type- Full-Time

Looking for an environment that is stable, casual, professional, dynamic, and people-centric?

Professional Assist Corporation (PAC) is looking for a Membership Team Manager. Located in Genesee, just up the hill from Golden, PAC is a professional association serving more than 90,000 members in the massage and wellness fields, 80% of whom are women.

The Membership Team Manager provides hands-on leadership, supervision, and support for 12-14 customer service experts who, as a group, receive 300+ calls daily Monday through Friday. The team is expected to provide expedient and accurate data processing, as well as congenial phone service. The manager ensures the member service center is effectively staffed, workflow is streamlined, and the group is meeting the organization's high customer service expectations.

Required Skills:

Call center management experience
Excellent organization
Attention to detail
Proactive problem solving
Creative resource application
Active listening skills
Calm demeanor
Mature work ethic
Clear verbal and written communication
Comfort with technology; specifically Windows and Microsoft Office experience and skills
Solid commitment to the organization's "expect more" customer service motto
Membership Team Manager Responsibilities:

Recruit, schedule, develop, and manage team to ensure adequate phone coverage and outstanding member experiences.
Establish clear, consistent expectations for each direct report's responsibilities and performance expectations.
Create and enforce policies and procedures.
Ensure high customer service standards.
Audit transaction accuracy and standards.
Monitor/document attendance.
Maintain files as they relate to performance and attendance for direct reports.
Meet at least once a month with each direct report to review performance.
Perform annual performance and compensation reviews for direct reports.
Prepare phone performance reports by collecting, analyzing, and summarizing data and trends, as well as monitoring and tracking phone statistics on a daily/weekly/monthly basis.
Handle escalated calls in a confident, customer service-minded manner.
Motivate, develop, and encourage direct reports through positive communication and feedback. Create an atmosphere of openness, trust, and respect.
Work closely with other departments to ensure business continuity and customer service standards.
Lead team meetings to review recent events, disseminate new policies and procedures, discuss strategies to keep member experience at a high level, answer questions and comments, and highlight notable upcoming events.
Seek to maintain outstanding customer service performance while achieving all-around satisfaction of direct reports.
Use skills and experience to help refine and improve department efficiency and productivity.
Necessary Credentials and Experience:

An undergraduate degree is preferred. Relevant training, education, and work experience will be considered. Successful candidate will show sufficient experience and education, along with a service-oriented attitude.

To Apply:

Please send salary requirements, cover letter, and resume to

• Location: Denver, Golden, CO 80401 USA

• Post ID: 51839867 denver is an interactive computer service that enables access by multiple users and should not be treated as the publisher or speaker of any information provided by another information content provider. © 2018