Posted: Monday, March 13, 2017 10:40 PM
CenturyLink (NYSE: CTL) is a global communications, hosting, cloud and IT services company enabling millions of customers to transform their businesses and their lives through innovative technology solutions. CenturyLink offers network and data systems management, Big Data analytics and IT consulting, and operates more than 55 data centers in North America, Europe and Asia. The company provides broadband, voice, video, data and managed services over a robust 250,000:route:mile U.S. fiber network and a 300,000:route:mile international transport network.
Any US city, though Denver CO, Town and Country MO or New York City region preferred
CenturyLink's "Solutions With Advanced Technology" (SWAT) Team is responsible for providing in depth Tier 3 technical support for CenturyLink Pre:Sales Sales Engineering in support of all Business Solutions products. SWAT works closely with front line Sales Engineers to provide timely, accurate and complete technical answers in support of customer solutions.
This position will be responsible for providing customer facing and internal in:depth pre:sales technical support primarily for Managed Hosting Services, Cloud, Virtualization, Outsourced infrastructure solutions (managed and un:managed) and specialized application suites.
Not only must a candidate understand the technology and services that CenturyLink offers but they must be able to work with the customer to fundamentally understand the technical requirements to create a solution that best meets the needs.
:Be part of a team to provide Sales Engineering one stop pre:sales technical support for CenturyLink products
:Support CenturyLink Sales Engineering in selling products and services by providing expert technical knowledge and experience.
:Provide thorough answers to questions including alternate and preferred technical solutions
:Be the technical subject matter expert for Collocation, Managed Hosting Services, and, Public, Private, and Hybrid Cloud including best practices that will minimize post:sales issues.
:Answer technical pre:sales questions related to CenturyLink product portfolio in a timely and accurate manner; address all technical pre:sales engineering question and issues associated with complex products and solutions
:Develop and grow Sales Engineering technical knowledge base in Managed Hosting, Public, Private, and Hybrid Cloud, Virtualization, application management, Professional Services by providing technical training and development support to the CenturyLink Sales Engineering organization
:Work with account teams in solving "one off" requirements; lead internal cross:functional teams to obtain required approvals of non:standard designs
:Present solutions to customers up to and including C:Level staff
:Proactively provide customer feedback to teams across the organization
:Proactively provide input on strategic and tactical plans for new product development to teams across the organization
Primary Activity: Answer technical questions related to CenturyLink product portfolio in a timely and accurate manner
:Function as a technical subject matter expert for Collocation, Managed Hosting Services, and, Public, Private, and Hybrid Cloud by answered technical pre:sales questions via phone, e:mail and Instant Messenger, sometimes concurrently. Always prepared to discuss the pros and cons of any solution from a technical and supportability point of view
:Work with the account team to gather business and technology needs in order to formulate optimal solutions using CenturyLink products and industry best practices which minimize post:sales challenges
:Apply consultative selling and customer questioning techniques in order to identify new opportunities to sell within existing accounts and maintain the role of trusted advisor to both the customer and the sales team.
:Clearly articulate tech
• Location: Denver
• Post ID: 33425423 denver