Posted: Wednesday, March 7, 2018 11:05 AM
CenturyLink (NYSE: CTL) is a global communications and IT services company focused on connecting its customers to the power of the digital world. CenturyLink offers network and data systems management, big data analytics, managed security services, hosting, cloud, and IT consulting services. The company provides broadband, voice, video, advanced data and managed network services over a robust 265,000:route:mile U.S. fiber network and a 360,000:route:mile international transport network. Visit CenturyLink for more information.
Job Summary 13;
CenturyLinks Solutions With Advanced Technology (SWAT) Team is responsible for providing in depth Tier 3 technical support for CenturyLink Pre:Sales Sales Engineering in support of all Business Solutions products. SWAT works closely with front line Sales Engineers to provide timely, accurate and complete technical answers in support of customer solutions.
This position will be responsible for providing customer facing and internal in:depth pre:sales technical support primarily for CenturyLink security product areas including Adaptive Threat Intelligence, DDoS Mitigation, Premise: and Cloud:based Firewalls and Managed Security Services. In addition, this position will provide technical security pre:sales support across the CenturyLink voice, network, hosting/colo/cloud and services portfolio.
Not only must a candidate understand the technology and services that CenturyLink offers but they must be able to work with the customer to fundamentally understand the technical requirements to create a solution that best meets the customer needs.
:Be part of a team to provide Sales Engineering one stop pre:sales technical support for CenturyLink products
:Support CenturyLink Sales Engineering in selling products and services by providing expert technical knowledge and experience.
:Provide thorough answers to questions including alternate and preferred technical solutions
Job Description 13;
:Be the technical subject matter expert for the CenturyLink security product portfolio including best practices in order to minimize post:sales issues
:Answer technical pre:sales questions related to CenturyLinks product portfolio in a timely and accurate manner; address all technical pre:sales engineering questions and issues associated with complex products and solutions
:Develop and grow the Sales Engineering technical knowledge base in the CenturyLink security product portfolio by providing technical training and development support to the CenturyLink Sales Engineering organization
:Work with account teams in solving one off requirements; lead internal cross:functional teams to obtain required approvals of non:standard designs
:Present solutions to customers up to and including C:Level staff
:Proactively provide customer feedback to teams across the organization
:Proactively provide input on strategic and tactical plans for new product development to teams across the organization
Primary Activity: Answer technical questions related to CenturyLink product portfolio in a timely and accurate manner
:Function as a technical subject matter expert for Adaptive Threat Intelligence, DDoS Mitigation, Premise: and Cloud:based Firewall and Managed Security Services by answering technical pre:sales questions via phone, e:mail and Instant Messenger, sometimes concurrently. Always prepared to discuss the pros and cons of any solution from a technical and supportability point of view
:Work with the account team to gather business and technology needs in order to formulate optimal solutions using CenturyLink products and industry best practices which minimize post:sales challenges
:Apply consultative selling and customer questioning techniques to identify new selling opportunities within existing accounts and maintain the role of trusted advisor to both the customer and the sales team
• Location: Denver
• Post ID: 52663142 denver